Refund policy
Last updated: October 9th, 2026
Quiet Standard®
Seulki Löser
Wildparkstraße 18
85586 Poing Germany
This page explains the three separate situations under items 1. to 3. in which you can send goods back to us. They have different rules, different deadlines and different cost consequences, so please check which one applies to you.
1. Right of withdrawal (14 days, no reason required)
As a consumer you have a statutory right to withdraw from your purchase within 14 days without giving any reason. The period begins on the day you, or a third party named by you who is not the carrier, take possession of the good. Where an order is delivered in several parts, it begins on the day you receive the last item.
How to withdraw
Send us a clear statement of your decision to withdraw, by email to hello@quiet-standard.com or by post to the address above. You may use the model withdrawal form, but you are not required to. Sending the statement before the 14 days expire is sufficient.
You do not need our approval, a return authorisation number, or the original receipt. Your withdrawal is effective when you declare it.
Sealed goods: an important exception
The right of withdrawal does not apply to sealed goods which are not suitable for return for reasons of health protection or hygiene, if the seal was removed after delivery. All Quiet Standard products are supplied with a hygiene seal. Once the seal on a product is broken, that product can no longer be returned under the right of withdrawal. Unopened products in the same order are unaffected.
Return shipping
You bear the direct cost of returning the goods. We do not provide a return label. Please send the goods back to us without undue delay, and in any case within 14 days of declaring your withdrawal.
Refunds
We will refund all payments received from you, including the delivery charge you paid for the original shipment, without undue delay and no later than 14 days from the day we receive your withdrawal statement. We use the same means of payment you used for the original transaction, and you will not be charged any fee for the refund.
We may withhold the refund until we have received the goods back, or until you have supplied evidence that you have sent them, whichever is earlier.
Condition of the goods
You may handle and examine the goods as you would in a shop. You are only liable for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods, and we may deduct that amount from your refund.
Partial returns
You may withdraw from part of an order. If your original order qualified for free shipping and the value you retain falls below the free-shipping threshold, we do not charge the delivery cost retrospectively. Your refund for the returned items is not reduced.
Model withdrawal form
To: Quiet Standard, Seulki Löser, Wildparkstraße 18, 85586 Poing, Germany, hello@quiet-standard.com
I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods (*):
Ordered on (*) / received on (*): Name of consumer(s): Address of consumer(s): Signature of consumer(s) (only if this form is notified on paper): Date:
(*) Delete as appropriate.
2. Voluntary returns
We do not offer a voluntary return policy beyond the statutory right of withdrawal described in Section 1. If neither Section 1 nor Section 3 applies to your situation, we are unable to accept a return.
3. Faulty, damaged or incorrect items
This is separate from Section 1 and is not limited to 14 days. Your statutory rights in respect of defective goods apply for two years from delivery.
What counts
A product is defective if it does not have the agreed quality, is unsuitable for its normal use, or does not match the description or the sample. Receiving the wrong item is also covered.
Burden of proof
If a defect appears within twelve months of delivery, it is presumed to have existed at the time of delivery. You do not need to prove this. After twelve months, the presumption no longer applies.
What happens
In the first instance you are entitled to a replacement. Contact us at hello@quiet-standard.com with your order number, the product and batch number from the packaging, and a photograph of the issue where possible. If a replacement is not provided within a reasonable period, is refused, or fails, you may then withdraw from the contract and receive a full refund, or keep the product and request a reduction in price.
Costs
We bear all costs of a defect claim, including return shipping. We will arrange or reimburse the return. The rule in Section 1 that you pay return shipping does not apply here.
The hygiene seal exclusion in Section 1 does not apply here either. A defective product can be returned whether or not the seal is broken.
4. Damage or loss in transit
Until the goods are handed to you, the risk of loss or damage in transit is ours. If your parcel arrives damaged or does not arrive at all, contact us at hello@quiet-standard.com. Please do not refuse the parcel or send it back before contacting us. You do not need to make a claim against the carrier; that is our responsibility.
Please check your order on arrival and tell us promptly about any damage, so that we can trace the shipment while the carrier records are still available.
5. Exchanges
We do not process direct exchanges. If you would like a different product, withdraw from your purchase under Section 1 and place a new order. This is the fastest route.
Section 3 is different: where a product is defective, a replacement of the same product is provided at our cost and no new order is needed.
6. Contact
For any question about returns, refunds or a defective product:
hello@quiet-standard.com Quiet Standard, Seulki Löser, Wildparkstraße 18, 85586 Poing, Germany
Please contact us before sending anything back, so we can confirm which of the above applies and avoid unnecessary shipping costs for you. This is a request, not a condition: your right of withdrawal under Section 1 is valid whether or not you contact us first.
7. Alternative dispute resolution
We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.
