Shipping policy

1. General Scope & Dispatch

2. Order Processing Times

• Handling Window: Orders are processed and prepared for dispatch within 1 to 2 business days (Monday through Friday, excluding public holidays in Germany).

• Order Cut-Off: Orders placed after 14:00 CET or over the weekend begin processing on the following business day.

3. Shipping Rates & Delivery Windows

Estimated delivery times are provided by courier services and are not contractually guaranteed.

* Austria, Belgium, Czechia, Denmark, France, Italy, Luxembourg, Netherlands, Poland, Slovakia, Slovenia, Spain, Sweden

** Bulgaria, Cyprus, Croatia, Estonia, Finland, Greece, Ireland, Latvia, Lithuania, Malta, Portugal, Romania

4. Import Customs, Duties & Taxes (UK & Switzerland)

• Terms of Delivery: Shipments to the UK and Switzerland are delivered under DAP (Delivered at Place) terms.
• Duties & Fees: Import VAT, statutory customs duties, and local administrative handling fees are not included at checkout.
• Customer Responsibility: All import taxes and charges are determined by destination customs agencies and must be paid by the recipient upon arrival. Refusal to pay these fees will result in the package being returned to Germany.
  
  

5. Delivery Issues & Address Accuracy

• Incorrect Addresses: Customers must ensure all shipping details are correct at checkout. Re-shipping costs for returned packages due to incorrect addresses will be charged to the customer.

• Uncollected Packages: If a shipment is returned to us because it was left uncollected at a local postal pickup point, the return transport costs assessed by the carrier will be deducted from your refund.

6. Damaged or Lost Shipments

• Damaged Goods: Inspect your parcel immediately upon receipt. Email photos of damaged packaging and goods to hello@quiet-standard.com within 5 calendar days of delivery.

• Lost Goods: If tracking shows no transit activity for over 10 consecutive business days, contact our support team to open a formal carrier investigation.

7. Contact Information

• Support Email: hello@quiet-standard.com

• Customer Care Hours: Monday–Friday, 09:00–17:00 CET